The level of service that you provide to your Client has to be the very best in today’s market. If you don’t provide the best service then very shortly that contract will be lost, quite rightly, to someone who provides the best service.
It is not just the level of cleaning, punctuality, dress code, efficiency that counts towards service, you need to provide documentation and supporting evidence to the Client so that they can also evidence the work completed by you as a contractor. That involves providing documentation.
ISITCHECKED enables any facility management company to provide evidence at every part of the operation, from staff arriving, the cleaning or patrolling, the time that staff leave, this is in a real-time, cloud-based system. ANY checklist can be created, added to or changed, again in real-time and from anywhere in the world.
Isitchecked is a unique due diligence system that will provide time, date, GPS stamped reports using just a QR code and a mobile phone with our FREE App loaded.
ISITCHECKED – is a simple system that is extremely cost-effective, once deployed any additional checks required by the customer can be activated from anywhere in the world within minutes. No need to change anything on-site, each QR code can produce numerous reports dependent upon the Department that the person scanning is working for.
A member of security scanning a code may have 3-4 options, a Supervisor may have several different checks to be carried out, a cleaner may have a totally different set of checks to be carried out, all in real-time.
ISITCHECKED – will produce fantastic reports which can be emailed to your Client within minutes, both saving time, paperless – so environmentally beneficial. Best of all your Clients are protected by the evidence provided by the system.
There are now only TWO major insurance Companies in the UK that will consider taking on the hospitality industry customers, lots of brokers, some good others bad and some exceptional, those who were looked after by NDML through COVID will know how an exceptional broker does business!
Some may say that I am very cynical – but just as the major insurance Companies (NOT the Brokers) have just been forced to live up to what we, the customers expected, albeit fighting, screaming and protesting all the way to the High Court, lots of them have ‘dropped out’ of the Hospitality market!
So they were there to take the money, but as we all know getting money that is due back from any insurance claim is a total hassle, loss adjusters are involved and after say a Public Liability (P.L) claim involving a customer you can set aside maybe 4-5 hours to collate records, find the checklists etc etc. Only to be told weeks later – ‘Sorry, your evidence isn’t good enough, we are settling this as a nuisance claim’. You will then be asked to sign a cheque for the insurance excess and look forward to next years renewal jumping significantly.
Moving forward your operation is going to have to be the very best that you can do, your due diligence will have to be top class, no more scribbled paper checklists that the names can not be read, that cannot be evidenced, that you cannot even remember 2 years down the line whose scribbled initials are on it. Without a good checklist, you have just lost the slip and trip case and all the above hell and damnation will follow!! I’ve been there!
Back in 2016 we had been involved in a major nightclub in Liverpool (the heartland of claims) and had this very problem, so over the following 3 years, ISITCHECKED, was built from the ground up to create the best and most affordable due diligence solution available. We worked exclusively with NDML to design and build up a system that stands up in any Court and that works! We kept it easy to use and very cost-effective.
The system is
Liverpool Nightclub capacity 2000 over three floors plus two sub floors, male and female toilets on each floor. Cleaner staff = 4, Security staff = 6, bar staff = 10, Management =2. Cleaning staff, Security and Management to check toilet facilities every 30 minutes throughout the 6 hour opening.
Paper checklist on a wall, a random staff member would sign the check off every 30 mins. THE REALITY – the cleaners would sign it at random times after the check at the 30-minute mark to appease Management, Security would not sign it as ‘someone else had checked’ same with Management. The checklist had 12 entries for each toilet per night.
A QR code placed near the outer door, Cleaners would scan the code and record the result, a few minutes later the toilets would be patrolled by security, they would scan the QR code, Management would come along and they would scan and enter a report. No one knew when it was last checked, so everyone recorded a check.
Instead of 12 checks badly recorded the venue had over 186 checks, such as the result of a constant patrol, some checks were less than 5 minutes apart, so when a slip/trip claim occurred evidence showed the toilet had been checked 12 times within 15 minutes either side of the alleged incident by four different staff, all independently reporting that the floor was clean and dry. THE CASE WAS STOPPED AFTER THE FIRST LETTER, EVIDENCE WAS PRODUCED WITHIN 5 MINUTES AND EMAILED TO THE LOSS ADJUSTER. Job done
Notice issued 11.15 GMT 10/07/2021
All the latest versions of our Free App now require access to location services, this is to improve the security of the product and to avoid fraud, the App WILL NOT be permitted to conduct scans without the location/GPS enabled.
This ONLY needs to be enabled for the time you are using the App, we are not interested in collecting any data from you when you are not using our product, we don’t use your information for any other uses (advertising, selling information) this is embedded in the root of our beliefs
Notice issued 12.15 07/07/2021
Users who are using the ANDROID App should go to the Play store and look for ISITCHECKED 2 FREE APP
Delete your existing app from your device and install ISITCHECKED 2 App.
Changes – You will have to select your location services to ON for this App, we are not interested in ‘tracking’ you and only require it to be on whilst you are using the app. By doing this it provides security and confirmation that the scans were carried out correctly. The new App has had a facelift and security features improved so please enjoy the free upgrade.
ISITCHECKED – Further upgrade at server level will take place on THURSDAY 8TH JULY 2021 between 07.00GMT and 10.00GMT – the level of disruption should last less than 2-3 minutes, no data will be lost and the upgrade will increase speed, increase security and usability at the server level
Notice issued 13.50 11/06/2021
Isitchecked will be migrated with significant back end upgrades on MONDAY 14th June 2021 between 07.00 and 10.00am. Some options may not work for a few minutes during this time as happens, but the improvements will be worth the short delay.
We Will also be migrating to a new server at the same time, a short interruption may take place but nothing more than a few minutes.
Now fully active with payment option available, this needs to be requested by the venue admin the standard default setting = payment option ON