INSURANCE RENEWAL HAS BECOME A LOT HARDER IN 2021
There are now only TWO major insurance Companies in the UK that will consider taking on the hospitality industry customers, lots of brokers, some good others bad and some exceptional, those who were looked after by NDML through COVID will know how an exceptional broker does business!
Some may say that I am very cynical – but just as the major insurance Companies (NOT the Brokers) have just been forced to live up to what we, the customers expected, albeit fighting, screaming and protesting all the way to the High Court, lots of them have ‘dropped out’ of the Hospitality market!
So they were there to take the money, but as we all know getting money that is due back from any insurance claim is a total hassle, loss adjusters are involved and after say a Public Liability (P.L) claim involving a customer you can set aside maybe 4-5 hours to collate records, find the checklists etc etc. Only to be told weeks later – ‘Sorry, your evidence isn’t good enough, we are settling this as a nuisance claim’. You will then be asked to sign a cheque for the insurance excess and look forward to next years renewal jumping significantly.
If you have the slightest issue including any CCJ’s, claims history, losses of any kind, then they may not accepting your venue or the alternative – huge prices and excesses.
Moving forward your operation is going to have to be the very best that you can do, your due diligence will have to be top class, no more scribbled paper checklists that the names can not be read, that cannot be evidenced, that you cannot even remember 2 years down the line whose scribbled initials are on it. Without a good checklist, you have just lost the slip and trip case and all the above hell and damnation will follow!! I’ve been there!
Who is that that signed at 10am??
Back in 2016 we had been involved in a major nightclub in Liverpool (the heartland of claims) and had this very problem, so over the following 3 years, ISITCHECKED, was built from the ground up to create the best and most affordable due diligence solution available. We worked exclusively with NDML to design and build up a system that stands up in any Court and that works! We kept it easy to use and very cost-effective.
The system is
- TIME, DATE and G.P.S TAGGED
- EXCELLENT REPORT FILTERS
- CREATES PDF REPORT TO EMAIL
- REPORTS HAVE ADVANCE FILTERING
- CHECKS CAN BE SCHEDULED – SO NOT MISSED
- MULTIPLE VENUES or ONE SITE
- ADAPTABLE TO ANY PAPER CHECKLIST
- ANY TYPE OF BUSINESS
SAVES MANAGEMENT TIME – YOU DON’T NEED TO KNOW IF A CHECKLIST HAS BEEN COMPLETED, JUST WHEN IT HASN’T!
Since we went live with ISITCHECKED, venues using the system correctly have NOT loss a single claim, they have year on year reduced insurance premiums (In most cases the saving on insurance was more than the system cost!).
Liverpool Nightclub capacity 2000 over three floors plus two sub floors, male and female toilets on each floor. Cleaner staff = 4, Security staff = 6, bar staff = 10, Management =2. Cleaning staff, Security and Management to check toilet facilities every 30 minutes throughout the 6 hour opening.
Paper checklist on a wall, a random staff member would sign the check off every 30 mins. THE REALITY – the cleaners would sign it at random times after the check at the 30-minute mark to appease Management, Security would not sign it as ‘someone else had checked’ same with Management. The checklist had 12 entries for each toilet per night.
A QR code placed near the outer door, Cleaners would scan the code and record the result, a few minutes later the toilets would be patrolled by security, they would scan the QR code, Management would come along and they would scan and enter a report. No one knew when it was last checked, so everyone recorded a check.
Instead of 12 checks badly recorded the venue had over 186 checks, such as the result of a constant patrol, some checks were less than 5 minutes apart, so when a slip/trip claim occurred evidence showed the toilet had been checked 12 times within 15 minutes either side of the alleged incident by four different staff, all independently reporting that the floor was clean and dry. THE CASE WAS STOPPED AFTER THE FIRST LETTER, EVIDENCE WAS PRODUCED WITHIN 5 MINUTES AND EMAILED TO THE LOSS ADJUSTER. Job done