Have you received a letter of claim?

Two of our Clients have had to deal with receiving letters, one was over three years ago, and the other was on 7th February 2023, for a slip claim that ‘allegedly’ occurred on 3rd February 2023.

FIRST CASE

A female entered the premises just 28 days after the alleged date and asked if the venue had CCTV from the date of the fall and that she needed to ‘report’ that she had fallen over – on a wet floor – 28 days earlier. She was fully aware that CCTV isn’t retained after a number of days, however, she miscalculated!

CCTV was immediately preserved for one night on either side of the alleged date, after a significant amount of searching we couldn’t see anyone falling over, let alone breaking an elbow and walking out! A report was completed and everything was stored. 10 days later the claim arrived!

The Client had ISITCHECKED and Compliance Management systems in use, so when the letter came in HSADD was tasked to reply and help with supporting evidence collation and within 24 hours the venue insurers were in possession of a significant file of training records, floor checks, Risk Assessments, staff details, Clean as you go Policy, induction records – plus CCTV which showed that no-one had fallen.

The Insurance and loss adjusters plus solicitors acting on behalf of the insurers were extremely pleased with not only the response time but the quality of evidence.

The case was not progressed any further by the claimant’s Solicitors

SECOND CASE

Similar to the above a female falls over, does not report anything to the venue, leaves the venue, and within 4 days a letter of claim arrives, with the wrong date on it! This produced a dilemma if we had relied on what they said we could see no incident, the venue didn’t and expanded the search to find an incident the day before.

Again a rapid response for the defence evidence enabled a quick response to the claim, which HD CCTV showed that the incident as described by the claimant was somewhat dissimilar from CCTV!

A video conference was arranged with the Loss Adjuster and once the evidence was explained to him and he watched the CCTV he is satisfied that this case will be stopped.

COMPLIMENT

During the meeting the Loss adjuster commented “I AM VERY IMPRESSED WITH ISITCHECKED, IF THIS SYSTEM WAS DEPLOYED AND USED PROPERLY THIS WOULD CHANGE THE UK SLIP AND TRIP DEFENCE OVERNIGHT”