In 1993 I started working in a Night-club in North Wales, the premises had ‘issues’ with the Police and Licensing Authority that needed fixing. I was able to bring a couple of totally off the wall solutions that not only fixed the problem but over the following years turned the venue into a massive success – weekly hours worked around 50-70 hours per week!
2001 I moved and bought a share in a large Liverpool based venue, this again was doing two things – 1. expanding, 2. having issues with Police and Local Authority (same senior Directors – same issues)! – Average hours now 80-90 to 110 hours per week.!
Again – new solutions and bring the venue from the ‘old’ ways to the ‘new ways’.
2005 – We are suffering a huge hike in Insurance claims, almost one per day, 90% claims are fake (remember the Accident Group), our excess is now £5,000.00 per claim and insurance renewal excess of £78,000.00, changes HAD to be made rapidly.
2005 I become a Consultant for a Compliance Management system that covers Health & Safety, Fire risk assessment, Risk assessments, staff training and much more. I introduce a total accident and reporting system, everything that occurs gets reported and investigated. I am now able to start defending these claims.
2006 – After a huge row with our insurers over the settlement of fake claims I had had enough and I change over to NDML Insurance, our agent Mike Dawson, promised faithfully that they had a different approach and defended cases strongly, WHAT A DIFFERENCE THAT MADE!
By this time if we get a claim for slip/trip I can immediately (15 minutes is close enough), I was able to provide from the Cloud around 120 pages of due diligence, staff training, checks, maintenance etc
2007 to 2018 – NOT one claim has been paid out in 11 years after we defended the first two claims then the number of claims received dropped off a cliff, I realised that the Insurance Companies who provided ‘after event’ insurance must have realised we strongly defended and went elsewhere to easier targets
2014 – I took part in the development of ISITCHECKED, our own real-time checklist system, this really closed the loop on potential claims. As an example, if you have a paper list in a toilet people will check the toilet and sign a piece of paper every half hour, 6 hours open 12 checks signed. With ISITCHECKED, you have a QR code outside the toilet, any staff checking the toilets, whether cleaners, security or managers scan and record a check. So 6 hours open around 84 different checks, so only minutes apart, all signed and time-stamped with GPS tag.
One of the unexpected results from ISITCHECKED system is that unlike a paper checklist no-one can see when the toilet or other check has been done, so if a Manager checks the toilets for instance 5 minutes after a cleaner and then a member of security checks 2 minutes later all three have recorded their checks in the past 10 minutes.