I have been to a few hearings to explain why if a venue installs and operates our software the improvements will be so good that the committee should give them an opportunity to try – rather than remove their licence. Only in one case were we not successful, in that case, we came to the table far too late in the procedings.
BRIEF CIRCUMSTANCES – The venue had been badly let down by the security team and allowed drug dealers to operate, no doubt for financial gain and a couple were even selling, a substantial amount of dealing going on in the toilets.
Licensing Police had mounted an undercover operation and had recorded the transgressions in detail and used video recording, the venue as part of the defence submission argued that they were checking the toilets on a regular basis, they had sacked security staff, changed Managers, basically putting it right and moving the bad eggs out.
The Committee was standing strong, I spent over 40 minutes going into great detail that by using ISITCHECKED and our COMPLIANCE MANAGEMENT SYSTEM, the improvements and evidence of the toilet checks would be enormous and would put things not only right but a huge improvement in addition.
They were duly impressed with the systems and this was mentioned during summing up with the reasons that they rejected the application and removed the licence.
QUOTE FROM THE LICENSING COMMITTEE
“(NAME OF DPS), We have examined this case in detail and we have taken on board the management system changes that you have stated that you will introduce, we feel that this has been left far too late, in fact, had you deployed these systems before then we would not be dealing with this today”
HSADD – I think that the point to be taken here is that you should take really seriously your staff training, due diligence, toilet checks and venue checks. The biggest issue that I have come across when looking at Clients operations is that 99% of operators actually complete all the checks – BUT THEY DO NOT RECORD THEM!
Let me show you how you can create the record-keeping to the highest standard of proof so that when something happens you can at least provide the evidence that you have done the very best you can – whether that is a slip/trip or a licensing issue. Don’t get to a position where the horse has left the stable and is vanishing down the road!!