When I visit a Clients premises to explain our due diligence systems to them I often explain it as having a bank account for a rainy day, when a piece of equipment fails, you dip into the ‘savings pot’ and buy the new equipment.
Completing your daily checklists, open and closing report, staff training, accident and incident recording (even if you think it’s not going to amount to anything – RECORD EVERYTHING)!
YOU MAY NEVER USE THE ‘SAVED CHECKLISTS ETC’ – BUT ON THE DAY YOU NEED THEM YOU WILL BE REALLY HAPPY YOU HAVE THEM SAVED UP!
One of my clients recently had an investigation by both the Police and the S.I.A (Security Industry Association) arising from a complaint from a customer who alleged assault and unbadged door staff working. The female (I use that term very loosely) has actually assaulted the door staff, hit them and spat at them, she was feral!.
The security staff acted extremely professionally and adhered to our advice and systems in place.
Following the complaint, the client was able to produce numerous records, CCTV, personnel records – all within 15-20 minutes the evidence was with the Police and S.I.A.
We have now improved systems even further by incorporating a real-time door register which digitally records the security staff sign in, badge number, time, date and GPS location, reports of refusals and ejections – all available to the business owner with 0.75 seconds after submission – now you know if you have an issue that needs your attention very quickly indeed.