A popular takeaway kebab and pizza business has been slapped with the second-lowest hygiene rating following a visit from health inspectors. Hygiene officers found a catalogue of problems at Barbeque Nation on Eastbank Street in Southport – including food being left at potentially unsafe temperatures, and nowhere for staff to wash their hands. Hygiene officers found a catalogue of problems at Barbeque Nation on Eastbank Street in Southport – including food being left at potentially unsafe temperatures, and nowhere for staff to wash their hands.

NO MATTER THE SIZE OF A FOOD SERVICE BUSINESS – YOU MUST KEEP RECORDS -WHY NOT MAKE THAT EASY TO DO?

Following the damning inspection, Barbecue Nation has been given a one-star food hygiene rating, meaning major improvement is necessary. (Liverpool Echo credit)

Wouldn’t it be easier to use ISITCHECKED to keep records of your checks, food temperatures, cleaning, freezer checks etc, all of these can be completed in seconds and stored on the cloud where reports can be generated in seconds.

Any checklist can be created in seconds, saved as a template or use some of our global templates to create what you need for your business, ISITCHECKED, received high acclaim from Local Environmental Health inspectors due to its simplicity and accuracy of the system.

With a free 28 day trial, free App, unlimited checklists, unlimited scans, this system will defend your business when used correctly, for further information please contact us through the below links.

The level of service that you provide to your Client has to be the very best in today’s market. If you don’t provide the best service then very shortly that contract will be lost, quite rightly, to someone who provides the best service.

It is not just the level of cleaning, punctuality, dress code, efficiency that counts towards service, you need to provide documentation and supporting evidence to the Client so that they can also evidence the work completed by you as a contractor. That involves providing documentation.

ISITCHECKED provides real-time data at a reasonable price.

ISITCHECKED enables any facility management company to provide evidence at every part of the operation, from staff arriving, the cleaning or patrolling, the time that staff leave, this is in a real-time, cloud-based system. ANY checklist can be created, added to or changed, again in real-time and from anywhere in the world.

• GPS Tagged
• Time and date stamped
• Full name of operator
• Any checklist layout
• Fully editable lists
• Staff added and deleted as needed
• PDF reports for email
• Paperless system
• QR Codes can be self printed reducing costs
• Multi-sites – one bill

FACILITY MANAGEMENT COMPANY

If you are a facilities management provider, no matter what service you provide and want to provide the very best service to your Clients then ISITCHECKED is the system for you. Reasonable pricing and easily deployed, your staff are doing the job so they should be recording that.

ISITCHECKED reduces substantially the supervision level required at any site, you can see when they are on-site, see when certain tasks are performed remotely, it is estimated that the supervision cost savings exceed the system costs many times over.

Isitchecked is a unique due diligence system that will provide time, date, GPS stamped reports using just a QR code and a mobile phone with our FREE App loaded.

As a security provider the days of S.I.A security staff just turning up and standing at a front door are rapidly ending. So much more is expected from them from reporting incidents, logging defects, ensuring not only are the premises safe but making a record that will stand up to litigation and defend the venue.

ISITCHECKED – is a simple system that is extremely cost-effective, once deployed any additional checks required by the customer can be activated from anywhere in the world within minutes. No need to change anything on-site, each QR code can produce numerous reports dependent upon the Department that the person scanning is working for.

A member of security scanning a code may have 3-4 options, a Supervisor may have several different checks to be carried out, a cleaner may have a totally different set of checks to be carried out, all in real-time.

ISITCHECKED – will produce fantastic reports which can be emailed to your Client within minutes, both saving time, paperless – so environmentally beneficial. Best of all your Clients are protected by the evidence provided by the system.

• Night-clubs and Bars
• Race courses
• Restaurants
• Football grounds
• Hospital and health premises
• Gyms
• Vetinary practices
• Supermarkets
• Petrol Stations
• Garages
• ANY business that requires ‘Paper checklists’

INSURANCE RENEWAL HAS BECOME A LOT HARDER IN 2021

There are now only TWO major insurance Companies in the UK that will consider taking on the hospitality industry customers, lots of brokers, some good others bad and some exceptional, those who were looked after by NDML through COVID will know how an exceptional broker does business!

Some may say that I am very cynical – but just as the major insurance Companies (NOT the Brokers) have just been forced to live up to what we, the customers expected, albeit fighting, screaming and protesting all the way to the High Court, lots of them have ‘dropped out’ of the Hospitality market!

So they were there to take the money, but as we all know getting money that is due back from any insurance claim is a total hassle, loss adjusters are involved and after say a Public Liability (P.L) claim involving a customer you can set aside maybe 4-5 hours to collate records, find the checklists etc etc. Only to be told weeks later – ‘Sorry, your evidence isn’t good enough, we are settling this as a nuisance claim’. You will then be asked to sign a cheque for the insurance excess and look forward to next years renewal jumping significantly.

If you have the slightest issue including any CCJ’s, claims history, losses of any kind, then they may not accepting your venue or the alternative – huge prices and excesses.

Moving forward your operation is going to have to be the very best that you can do, your due diligence will have to be top class, no more scribbled paper checklists that the names can not be read, that cannot be evidenced, that you cannot even remember 2 years down the line whose scribbled initials are on it. Without a good checklist, you have just lost the slip and trip case and all the above hell and damnation will follow!! I’ve been there!

Who is that that signed at 10am??

Back in 2016 we had been involved in a major nightclub in Liverpool (the heartland of claims) and had this very problem, so over the following 3 years, ISITCHECKED, was built from the ground up to create the best and most affordable due diligence solution available. We worked exclusively with NDML to design and build up a system that stands up in any Court and that works! We kept it easy to use and very cost-effective.

The system is

• REAL-TIME
• PAPERLESS
• TIME, DATE and G.P.S TAGGED
• EXCELLENT REPORT FILTERS
• CREATES PDF REPORT TO EMAIL
• REPORTS HAVE ADVANCE FILTERING
• CHECKS CAN BE SCHEDULED – SO NOT MISSED
• MULTIPLE VENUES or ONE SITE
• ADAPTABLE TO ANY PAPER CHECKLIST
• ANY TYPE OF BUSINESS

SAVES MANAGEMENT TIME – YOU DON’T NEED TO KNOW IF A CHECKLIST HAS BEEN COMPLETED, JUST WHEN IT HASN’T!

Since we went live with ISITCHECKED, venues using the system correctly have NOT loss a single claim, they have year on year reduced insurance premiums (In most cases the saving on insurance was more than the system cost!).

EXAMPLE

Liverpool Nightclub capacity 2000 over three floors plus two sub floors, male and female toilets on each floor. Cleaner staff = 4, Security staff = 6, bar staff = 10, Management =2. Cleaning staff, Security and Management to check toilet facilities every 30 minutes throughout the 6 hour opening.

BEFORE ISITCHECKED

Paper checklist on a wall, a random staff member would sign the check off every 30 mins. THE REALITY – the cleaners would sign it at random times after the check at the 30-minute mark to appease Management, Security would not sign it as ‘someone else had checked’ same with Management. The checklist had 12 entries for each toilet per night.

AFTER ISITCHECKED

A QR code placed near the outer door, Cleaners would scan the code and record the result, a few minutes later the toilets would be patrolled by security, they would scan the QR code, Management would come along and they would scan and enter a report. No one knew when it was last checked, so everyone recorded a check.

RESULT

Instead of 12 checks badly recorded the venue had over 186 checks, such as the result of a constant patrol, some checks were less than 5 minutes apart, so when a slip/trip claim occurred evidence showed the toilet had been checked 12 times within 15 minutes either side of the alleged incident by four different staff, all independently reporting that the floor was clean and dry. THE CASE WAS STOPPED AFTER THE FIRST LETTER, EVIDENCE WAS PRODUCED WITHIN 5 MINUTES AND EMAILED TO THE LOSS ADJUSTER. Job done

DON’T WAIT UNTIL YOU ARE REFUSED INSURANCE OR UNDER REVIEW CONTACT US NOW

COMING SOON

REAL TIME S.I. LICENCE VALIDATING

Notice issued 14.00 GMT 31/01/2022

HSADD / ISITCHECKED – NEW E-DOOR REGISTER

Our E-Door register is now live and operational. During the testing phase, all account holders will have access to this facility, soon we will issue a ‘register an interest’ form for all businesses and existing account holders will have the option to register an interest and receive an ‘opening offer’ for a substantial discount for a full system with additional features. For more information, existing account holders can contact us through their normal channel (info@hsadd.co.uk) or via the contact form.

This is going to be a really exciting product release that will benefit substantially bars, nightclubs and any venue where S.I.A security operates from.

Notice issued 13.40 GMT 31/01/2022

ISITCHECKED = APP UPDATE

Latest App update 1.8 is now live and fully operational, this app brings in an updated appearance with easier to read screen, also the ability to have the text box expand when entering in a report, this is limited to 270 characters. The app also has additional functionality which improves speed and use. Zero downtime has been experienced with this update.

Notice issued 11.15 GMT 10/07/2021

ISITCHECKED

All the latest versions of our Free App now require access to location services, this is to improve the security of the product and to avoid fraud, the App WILL NOT be permitted to conduct scans without the location/GPS enabled.

This ONLY needs to be enabled for the time you are using the App, we are not interested in collecting any data from you when you are not using our product, we don’t use your information for any other uses (advertising, selling information) this is embedded in the root of our beliefs

Notice issued 12.15 07/07/2021

ISITCHECKED

Users who are using the ANDROID App should go to the Play store and look for ISITCHECKED 2 FREE APP

Delete your existing app from your device and install ISITCHECKED 2 App.

Changes – You will have to select your location services to ON for this App, we are not interested in ‘tracking’ you and only require it to be on whilst you are using the app. By doing this it provides security and confirmation that the scans were carried out correctly. The new App has had a facelift and security features improved so please enjoy the free upgrade.

ISITCHECKED – Further upgrade at server level will take place on THURSDAY 8TH JULY 2021 between 07.00GMT and 10.00GMT – the level of disruption should last less than 2-3 minutes, no data will be lost and the upgrade will increase speed, increase security and usability at the server level

Notice issued 13.50 11/06/2021

ISITCHECKED.COM

Isitchecked will be migrated with significant back end upgrades on MONDAY 14th June 2021 between 07.00 and 10.00am. Some options may not work for a few minutes during this time as happens, but the improvements will be worth the short delay.

HSADD.CO.UK

We Will also be migrating to a new server at the same time, a short interruption may take place but nothing more than a few minutes.

MySmartBar –

Now fully active with payment option available, this needs to be requested by the venue admin the standard default setting = payment option ON

DO YOU BELIEVE THAT GIVING YOUR CUSTOMERS A CHOICE OF HOW THEY ARE SERVED IS WORTH 1P PER ORDER?

You REALLY need to consider giving your customers a choice, whether to order and pay by App or in-person face to face, wear a mask or not. Some Local Authorities are being ‘more insistent’ than others in their approach so it is important that YOU make the right choice when it comes to a Table service App

Look at the charges – almost ALL the providers hide the prices deep in the details, clearly, there is a reason for that!!

• Price per sale – most charge a percentage
• Merchant fees – we use ‘Stripe’ the account is yours, we don’t process the money
• Remember – you pay merchant fees already for credit/debit transactions

WE DON’T HIDE OUR CHARGES – 1P PER ORDER – REGARDLESS OF ORDER VALUE

I have seen some great images of venues opening with outside space, happy staff, happy owners, happy customers – hopefully, this is the direction we are all heading.

I am now receiving calls and emails from my customers who were with me prior to closure and new customers who we are working closely with to make sure that once you get open – you STAY open and compliant.

We have worked closely with NTIA, NDML and our Clients to make sure that this happens, IF you are fully compliant then you are not just COVID safe, but safe from all the other enforcement agencies who are also now getting back to work!

On the FIRST weekend of opening, some venues had as many as SIX visits over 8 hours open by Law enforcement ‘just checking all was OK’! Really!

WE HAVE BEEN BUSY

Our new product – MYSMARTBAR – offers a table service App built by a former venue owner for venue owners at 1p per transaction! We believe that we are the most economical service offered in the UK.

We offer a choice, the basic is 1p per transaction, that’s it OR if you want to collect payment through our FREE App then you pay STRIPE fees on top (All venues pay these merchant fees whoever you use).

£99.00 one off setup fees – we upload your entire menu and set up your full back office saving you hours.

Do I need special equipment? – NO, we don’t try and sell you anything, you can use any internet-connected device to access your orders and sales.

ISITCHECKED

One of the best and simplest paperless checklist, fixed fees, unlimited checklists, multiple staff, multiple departments, GPS and time-stamped, exportable PDF reports, missed checks reminder.

Each system is personalised to your specific needs, IF you have to add another area – no problem you can easily personalise it to suit your venue.

I CANNOT RATE THE NTIA AND MEMBERS HIGH ENOUGH, THE WORK THEY HAVE PUT IN OVER THE PAST 12 MONTHS IS NOTHING SHORT OF EXCELLENT. BETWEEN NTIA AND NDML THEY HAVE FOUGHT TOOTH AND NAIL FOR ALL VENUES LARGE AND SMALL.

PRESS RELEASE

NIGHT TIME ECONOMY APPG Releases Report on Covid 19 Impact on UK Nightlife: Thank you to the 20,000 people who took part in the parliamentary survey on Covid-19 and UK nightlife. Your support is incredible and the findings have been presented to the Government. To read the report go to: ntia.co.uk/appg (link in bio!) #SaveNightlife

The end is in sight, keep up the hard work.

DON’T DO IT!

That is the simple answer that was given by one Police force following a case where a venue in Liverpool received a visit during Tier 2 restrictions to find a number of staff members having a ‘staff drink’ at 01.30am. Each staff member received a £200.00 fixed penalty and the premises ‘may’ have the licence reviewed! https://www.liverpoolecho.co.uk/news/liverpool-news/staff-fined-drinking-city-centre-19529749

“Staff at any venue are subject to COVID rules, the staff are basically socialising outside of the permitted family bubbles”

So HSADD Ltd advise to venue operators is clear, Staff drinks at the venue, after work cannot be justified and will breach the guidelines so don’t risk it as the staff can get a fine and the venue a fine/review – and everyone is having the worst trading conditions ever without getting either of these enforcement actions!

This is very disappointing for venues who respect the work that the staff do to bring the night together, however, the Hospitality industry has been the focus of attention for the last 12 months and the last thing we all need is further attention to the industry.

Has the UK Gov made a total hash of the COVID-19 crisis? lets not kid ourselves some industries have come out a lot better that Bars and nightclubs, some of which have been fully closed since March 2020.

The industry has had the benefit of Furlough, no business rates, grants (for those that qualified), some even managed to get some other discretionary grants. It was noticeable that some London venues managed to get huge grants to help them, some northern venues also but these venues are not the majority that are the day to day bread and butter of the night-time economy we know and love.

TIME TO REMEMBER

Now as we get to the almost end of the crisis everyone should remember the businesses and organisations that have helped, some in a small way, others who risked there own business to help. #NDML spring to the forefront as they stood up against the big insurers and stood behind the policies they have sold in good faith.

#NTIA – Mike Kill and Co have been a fantastic help to all the independents, small and large and have never ceased to give support and fought the good fight and I firmly believe that without this substantially more businesses would have vanished than have gone so far.

I have lost count of the number of Companies, Landlords and other suppliers who were only interested in themselves, even some actually stated “well you’ve had the Grant so you should just give us that” – this poor conduct should be the forefront of your mind when you come to reopen!!

RENT & RATES

I reported on 19th May 2020 https://hsadd.co.uk/will-landlords-reduce-rent-charges-by-80/ That a full reset of the current system of up to 80% is going to be needed in order to get bars and venues back on their feet, I feel that I was justified in what I said then and I am today – nothing will get back to the way it was for many years!

Why? Quite a few reasons, are the customers now used to staying at home more? Do they all believe that with vaccination they are 100% safe? Do people want to mix in large crowds again, nose to nose? Have they lost their jobs (nearly 1 million have and that’s only what is official declared)?

HSADD thinks – That venues will not get full opening until after April 2021, that is when the Furlough is running until and also by this time we should have several million people vaccinated. UK Gov will have a % figure of the population that they are content to release the hounds, I would suspect it is between 70% to 85% population.

I also think they will need to have some form of evidence that a person has been vaccinated, whether it is a card or some sort of code on a drivers licence or passport and then at least the venues can have some form of admission policy.

Personally, I cannot wait to get through this issue and I am really optimistic that the independent venues can recover, they have to, and there is so much talent in our industry who come up with brilliant ideas and promotions knocking the ball out of the park and doing the unexpected.

HSADD PRODUCTS

https://isitchecked.com – Adaptable real-time checklist system totally adaptable to any situation, any checklist – AND Insurance discounts for using this system.

https://mysmartbar.co.uk – Mobile order App built by bar and venue owners for venue owners, we have kept the product as low priced as possible, at 1p per order regardless of order size is the lowest priced in the UK/world?

https//hsadd.co.uk – provides health and safety support with real-time software covering all aspects of Health & Safety from Fire Risk assessments, staff training, Risk assessments, Equipment maintenance records – basically everything you need to run your compliance management from anywhere in the world.

So I hope everyone has a good a Christmas and New Year as possible, stay safe and don’t risk yourselves or your loved ones, hopefully, come May 2021 we can have some fantastic Christmas Parties (Marketing idea is for free)!! :-))